• FindTasker: Refers to the platform operated by Emperor Global Business Limited including its website, mobile applications, and related services.
• Client: Refers to an individual or entity seeking services on FindTasker.
• Tasker: Refers to an individual or entity offering services on FindTasker.
• Task: Refers to a specific service requested by a Client and completed by a Tasker.

This Refund Policy applies to all users of FindTasker, including clients seeking services and service providers offering their skills. It covers various scenarios where refunds may be applicable, including but not limited to cancellations, disputes, and unsatisfactory service delivery.

• Our platform aims to facilitate fair and transparent transactions between clients and service providers. We prioritize resolving disputes and issues through mediation and negotiation whenever possible.
• Refunds are subject to review and approval by FindTasker, and decisions are made based on the specific circumstances of each case, adherence to our Terms of Service, and other relevant factors.

Client Responsibilities

1. Accurate Task Description: Clients must provide accurate and detailed information when posting a Task to ensure that Taskers have clear expectations.
2. Prompt Communication: Clients are encouraged to communicate promptly and transparently with Taskers to address any concerns during the service engagement.

Tasker Responsibilities

1. Accurate Profile Information: Taskers must maintain accurate and up-to-date profile information, including skills, certifications, and experience.
2. Timely Completion: Taskers are expected to complete Tasks within the agreed-upon timeframe and according to the specifications outlined by the Client.

Clients may be eligible for a refund if:

1.  they have made a payment for a service that was not delivered as described,
2. did not meet reasonable expectations, or
3. violated our Terms of Service.

Taskers may be eligible for a refund if:

1. they have been unfairly penalized,
2. experienced technical issues beyond their control, or
3. faced other exceptional circumstances.

Clients may be eligible for a refund if they cancel a service request before the Tasker begins work on the project, subject to cancellation fees as outlined in our cancellation policy.

If a Tasker becomes unavailable to complete a project after being assigned, clients may request a refund for the portion of the project that remains incomplete.

Client Change of Mind

Refunds will not be provided if a Client changes their mind after a Task has been accepted and the Tasker has initiated work.

Tasker Fulfillment

If a Tasker completes a Task according to the agreed specifications, refunds will not be issued based on subjective dissatisfaction.

Unsatisfactory Service

1. Client's Claim: If a Client is dissatisfied with the quality of a completed Task, they must notify FindTasker within 24 hours of Task completion.
2. Investigation: FindTasker will initiate an investigation into the matter, seeking information from both the Client and the Tasker.
3. Resolution: Based on the investigation, FindTasker will determine whether a refund is warranted. If approved, the refund will be processed within [number] business days.

Non-Performance by Tasker

1. Client's Claim: If a Tasker fails to complete a Task as agreed, the Client must report the issue to FindTasker within 24 hours of the Task deadline.
2. Investigation: FindTasker will investigate the claim, taking into consideration any evidence provided by both parties.
3. Resolution: If the Tasker is found to be at fault, a refund may be issued to the Client within [number] business day.

Clients requesting a refund must:

• 1. submit a formal refund request through the FindTasker platform,
  2. provide detailed information about the reason for the refund and
  3. include any relevant evidence or documentation.

Taskers disputing a refund request must:

• 1. follow the established process,
  2. provide their side of the story and
  3. include any supporting evidence to support their case.

• Partial Refunds: In some cases, a partial refund may be offered to clients if:
  • only a portion of the service was unsatisfactory,
  • the Tasker partially fulfilled their obligations.
• Full Refunds: Full refunds may be issued if:
  • the service was not delivered at all,
  • did not meet reasonable expectations,
  • there was a significant breach of our Terms of Service.

• FindTasker aims to process refund requests promptly and efficiently. However, the exact timeframe for refund processing may vary depending on various factors, including the complexity of the case and any additional information required.
• Clients and Taskers will be notified of the outcome of their refund request as soon as a decision has been reached. Refunds will be processed using the original payment method whenever possible.

FindTasker Service Fees: - Service fees charged by FindTasker, if any, for facilitating transactions between clients and Taskers are non-refundable.

Cancellation Fees: - Cancellation fees incurred as a result of cancelling a service request are non-refundable, as outlined in our cancellation policy.

Dispute Resolution Fees: - Fees incurred for dispute resolution services provided by FindTasker are non-refundable, as outlined in our dispute resolution policy.

1. Unauthorized Payments

If a Client believes there has been an unauthorized payment on their account, they must report it to FindTasker immediately for investigation.

2. Chargebacks

Clients are discouraged from initiating chargebacks without first contacting FindTasker. Chargebacks may result in the suspension of the Client's account.

• In cases where a refund request leads to a dispute between the client and Tasker, FindTasker may intervene to mediate and facilitate a resolution.
• Our goal is to ensure fairness and transparency throughout the process.
• If mediation efforts are unsuccessful, the dispute may be referred to arbitration in accordance with our dispute resolution policy

FindTasker reserves the right to make exceptions to this Refund Policy in exceptional circumstances, such as cases of fraud, abuse, or other misconduct.

FindTasker may not be able to process refunds in cases of force majeure events or circumstances beyond our control, such as natural disasters, government actions, or other unforeseen circumstances.

• FindTasker may update or modify this Refund Policy from time to time to reflect changes in our services, industry standards, or regulatory requirements.
• FindTasker reserves the right to amend this Refund Policy at any time. Any changes will be effective immediately upon posting on the FindTasker platform.

If you have any questions or concerns about our Refund Policy, please contact us at support@findtasker.uk. Our dedicated support team is here to assist you.